We want to make sure you are 100% happy with your purchase. If you have any problems just drop us an e-mail at

Please note although we will absolutely replace any faulty signs, we cannot accept returns of personalised items for any of the following reasons as per EU law:

- Error on the part of the customer of the personalisation;

We will print what you give us! Please double check your spelling before hitting that order button. We won't know if you live in heaton street, or heeton street! We can only print what you tell us :)

- Change of mind

Unfortunately we are unable to accept returns if you change your mind. As per EU law personalised goods are outside of standard retail rules. This is due to the fact that we cannot sell on personalised goods (it's highly unlikely we'll find another customer with your exact address!) Please double check the size of the sign before you order to ensure it'll fit in the space you would like to place it.